Terms & Conditions
Welcome to The Moment Event a.k.a Le Buroon Events PLT (Co Reg. 201804003099). By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.
1. General Information
1.1. Company Details: LE BUROON EVENTS PLT is an e-commerce business specializing in party accessories. Our registered address is Lot60, Block D2, First Floor, Jalan Saradise, 93350, Kuching, Sarawak, Malaysia.
1.2. Acceptance of Terms: By using our website, you agree to these Terms & Conditions. If you do not agree, please do not use our services.
1.3. Changes to Terms: We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website.
2. Orders
2.1. Placing an Order: Orders can be placed through our website by selecting the desired products and completing the checkout process.
2.2. Order Confirmation: Once you place an order, you will receive an email confirmation. This email is only an acknowledgment and does not signify our acceptance of your order. We reserve the right to refuse or cancel any order at any time.
2.3. Pricing: All prices are listed and include applicable taxes. We reserve the right to change prices at any time without prior notice.
3. Payment
3.1. Payment Methods: We accept various payment methods including internet banking, DuitNow, QR Payment, E-Wallet, Paypal, Debit & Credit Card. Payment must be made in full before the shipment of any products.
3.2. Payment Security: Your payment information is processed securely. We do not store credit card details, and we comply with the industry standards for payment processing.
3.3. Currency: Any currency conversion fees are the responsibility of the customer.
4. Shipping & Delivery
4.1. Shipping Methods: We offer several shipping options, including standard and express delivery. Delivery times may vary depending on the shipping method chosen.
4.2. Shipping Costs: Shipping costs are calculated at checkout and are based on the destination and the weight of the order.
4.3. Delivery Time: Estimated delivery times will be provided at checkout. We aim to deliver within these timeframes but cannot guarantee specific delivery dates.
4.4. International Shipping: We ship internationally to select countries. Please note that customs duties and taxes may apply and are the responsibility of the customer.
5. Returns & Refunds
5.1. Return Policy: If you are not satisfied with your purchase, you may return the items within 14 days of receipt for a full refund or exchange. Items must be unused, in original packaging, and in a saleable condition.
5.2. Return Process: To initiate a return, contact our customer service team at themomentkch@gmail.com/+6014-6689634 with your order details. We will provide you with a return authorization and instructions on how to send the items back.
5.3. Refunds: Refunds will be processed within 14 business days of receiving the returned items. The refund will be issued to the original payment method.
5.4.1 Non-Returnable Items: Personalized or custom-made products are non-returnable unless they are defective or damaged.
5.4.2 Non-Returnable Non Refunable Helium Balloons:
Helium balloons purchased from our store are strictly non-refundable.
Responsibility Disclaimer:
Our responsibility for the helium balloons ends once they depart from our premises. We ensure that all helium balloons are in perfect condition before they leave our premises. However, once the balloons have exited our premises, we are not liable for any damages, including but not limited to:
Explosions caused by customer negligence.
Exposure to extreme temperatures.
Contact with sharp objects or any improper handling by the customer.
In Summary:
We guarantee that the helium balloons are in excellent condition while on our premises. However, we do not accept responsibility for any issues that arise after the balloons leave our store.
6. Warranty & Liability
6.1. Product Warranty: We do no provide warranty on our products, including manufacturing defects. We do not cover damage caused by misuse, normal wear and tear, or unauthorized modifications.
6.2. Limitation of Liability: We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.
7. Intellectual Property
7.1. Ownership: All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of [Your Company Name] or its licensors and is protected by copyright laws.
7.2. Use of Content: You may not reproduce, distribute, or display any content from our website without our prior written consent.
8. Privacy
8.1. Data Collection: We collect personal information for the purpose of processing orders and improving our services. For more details, please refer to our Privacy Policy.
8.2. Third-Party Sharing: We do not share your personal information with third parties except as necessary to process your orders or as required by law.
9. Legal Compliance
9.1. Governing Law: These Terms & Conditions are governed by the laws of Malaysia. Any disputes will be resolved in the courts of Malaysia.
9.2. Severability: If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
10. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us at themomentkch@gmail.com/+6014-6689634.